Frequently Asked Questions

HOW LONG DOES AFTER ORDERING UNTIL MY ITEM IS DELIVERED?

Depending on what you ordered, we can almost always guarantee the purchase will be in your mailbox after 7-14 business days. Keep in mind that this may take longer if you live outside the ​48 contiguous states. Email deliveries take 1-2 hours, or are sometimes instant.

help! i accidentally bought the wrong item size, gift card amount, etc!

If anything like this happens, please email us immediately using [email protected]. If the item has already been delivered to your address, refunds/returns will not be processed unless the product is 100% "dead" on arrival.

​somebody hacked by shopbisoga account. can you help me with this?

Unless you have purchased something on ShopBiSoga, your account isn't in the system. Until you add your card details, and a purchase gets approved, we be able to look your account up. You could just reset your password or create a new account with a new email if this is the case.
If you have previously bought something, you could either:

• ​Trigger the password reset prompt
• Contact us via [email protected]